Updating PrimoPDF's Version & Error 1802

[trattner]

Dear All,

As many of you, I have just encountered the "1802" error (not able to add PrimPDF port), while trying to install v. 3.2.

Here's however the difference: my installation attempted to UPDATE the version on the PC from 3.1 to 3.2 (not a new install); clearly, a PrimoPDF WAS there already (from v. 3.1), but this is the way things SHOULD be (and there has never been a problem with this through all previous updates/ upgrades, starting with v. 2.x).

After the installation process ended (with the error above), I tried to use PrimoPDF: it worked OK, albeit showing v. 3.1 ... (previous version).

Any ideas as to how to get this issue through?

Thanks in advance for any advice you may provide,

Sincerely,

Eric

[johnp0126]

Same exact situation, 32bit windows vista os, also shows 3.1 in printer driver, should we try to remove the printer and re-install?

[Lance Kayashima]

Please uninstall the previous version of PrimoPDF before installing the new version.

[pcosta]

I have the same problem. In fact, I've always had this problem. I uninstalled the old version, deleted any left over files/folder, did a clean install and when I use the software it is still the previous version. The only way I can get the new versions to install is if I install it on a new computer or format my hard drive.