paesano
04-15-2008, 08:15 AM
Prior to my PrimoPDF installation, I had a network printer working over TCP/IP. Following installation, my computer shows "Unable to connect" to the printer in question. :(
When I try to view the printer properties, I get the following message:
"Printer properties cannot be displayed. The print spooler service is not running."
I have checked this in Administrative Tools in Control Panel and verified that this service IS indeed running.
I have also tried a computer restart without success. Is this a known problem? I was unable to find any reference to it in the forums.
Please help!
paesano
OS: Windows XP, SP2
Printer: Lexmark T642n
Connectivity: TCP/IP
Jason.Stockett
04-15-2008, 12:20 PM
Firewall blocks networked printer and other device IP Addresses. Printer message is: “Printer Properties cannot be displayed. The Print Spooler is not Running”
Problem: One or more of the following:
1. When attempting to print, you get the message in title
2. When attempting to View Home Network, it is not visible; computer, drives, devices, and files and folders not available/accessible
3. Fax or other devices attached to computer no longer work properly
Possible Causes:
1. Installed a new version or new virus protection/firewall software that is blocking access to the network and the IP addresses of computers/drives/routers/drives/files.
2. Print spooler is really not running
Diagnose:
1. Turn off firewall protection temporarily – 15 minutes
2. Attempt to print and or view devices
a. If can print or view, firewall software is blocking access
b. If cannot print, then Print Spooler may really not be running.
Fix Firewall Problem. Add IP addresses of all computers, devices, routers accessed
1. Open Security Software (The Following tutorial is based on McAfee Security Center v 7.0 – One of the least intuitive, multiple replicative terms, and most difficult software navigations I have ever seen)
2. In Security Center Home of Administrative Computer – there are two Home entries on the Home page
a. In listing under Home in top left of pane, click on Manage Network until bold
b. Router IP address will be displayed. Record it.
c. Click on each computer, connection, and device to display details
i. Record the IP address of each
ii. Do not leave this window
3. While in Manage Network window, click on Configure in lower left of left pane
4. Click on Internet and Network in top right hand pane until bold
5. Click on Advanced in top right of right pane
6. Click on Trusted and Banned IPs in top left of left pane until bold
7. Check Trusted IP Addresses (choose Trusted IP Addresses at top of window) list against your recorded network IP Addresses
8. Click Add button
9. Enter IP Address, one at the time, of each device/computer/router not listed in previous pane
10. Name under description
11. Click OK
12. Repeat steps 8-11 for each IP not listed
Restart/Start/Check status Printer Spooler:
1. Click on Start button
2. Choose Run
3. type in “Services.msc” without the quote marks
4. Enter
5. Scroll to Print Spooler – should show if spooler is running
6. Select
7. On left side, click start or restart
8. Or double clidk then set start up to auto and click apply and OK
9. OR see Start>Run>CMD options described elsewhere