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View Full Version : "Unable to install printer PrimoPDF" - 1797


Sean.k.Brown
04-19-2008, 11:07 AM
Error:
Unable to install printer PrimoPDF - PrimoPort: - PrimoPDF : (1797),
System is XP SP2 (English)
.NET V2 SP1

I have tried -
1. empty folder C:\WINDOWS\system32\spool\drivers\w32x86
2. Uninstall PrimoPDF and Install PrimoPDF
Same Error

1. Run C:\Program Files\activePDF\PrimoPDF\PrimDel.exe
2. Run C:\Program Files\activePDF\PrimoPDF\PrimInst.exe
Same error

Below is the PrimInstInfo.txt
CommandLine: C:\Program Files\activePDF\PrimoPDF
DriverFile: 1
ConfigFile: 1
HelpFile: 1
DataFile: 1
NTFFILE: 1
CopyMonitor32Dir: 1
InstallMonitor: 1
InstallDriver: 126
InstallPort: 0

Any help?

Jason.Stockett
04-22-2008, 11:24 AM
It sounds like it might be an access issue preventing you from installing the printer. Please be sure you are installing it under a local administrator account.

Please go to the following two directories and set the permissions to give "Everyone" full access.

C:\Windows\Temp
C:\Program Files\activePDF\PrimoPDF

Sean.k.Brown
04-22-2008, 02:43 PM
I am installing the application as a Local Administrator.

Tryed running the install as SYSTEM with the same error as a result.
Its not a rights issue...

Jason.Stockett
04-25-2008, 06:56 AM
At this point I would suggest running through the windows updates and make sure you are completely updated, especially the .net framework updates.